LEGAL REFERENCE

Your Privacy Matters to Us

We built fifaqq around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across our live casino, slots and...

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fifaqq Your Privacy Matters to Us

How We Protect Your Information

fifaqq collects and processes your personal information to deliver account services, process payments via DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We use encryption for all payment data, limit staff access to what's necessary, and never sell your details to third parties. Your information stays with us and our trusted payment partners only. We retain

data for as long as your account is active, plus the period required by law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.
Account Settings Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and control data sharing options anytime.
Data Requests Request a copy of your personal data or ask us to delete your account. Submit requests through your account or email us directly with your account ID.
PLATFORM TRUST SIGNALS

Why Your Data Is Safe With Us

Encryption Standard

All payment and account data travels over SSL/TLS encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.

Compliance Framework

We follow Indonesian data protection standards and payment industry regulations. Our systems are audited regularly to maintain security standards.

Limited Access

Only authorized staff can view your personal information, and only when needed to process your account or payment. No unnecessary...

No Third-Party Sales

We never sell your data to advertisers, brokers or unrelated companies. Your information stays within fifaqq and our payment partners.

Regular Updates

We review and update our security practices quarterly. When threats emerge, we patch systems immediately and notify affected users.

Transparent Logging

Your account login history is visible to you anytime. Spot unfamiliar activity and alert us immediately through your dashboard.

Privacy Across Our Platform

Live Casino TablesYour session data and betting history stay private. We don't share table activity with other players or external services.
Slot LobbiesSpin history and winnings are tied to your account only. No public leaderboards or shared play data without your consent.
Sportsbook MarketsYour betting slips and market activity remain confidential. We don't publish your wagers or outcomes publicly.
Payment RecordsDANA, OVO, GoPay and QRIS transactions are encrypted and stored securely. Only you and our payment partners see transaction details.
Account ProfileYour username, email and phone number are private. You control what information appears on your public profile, if any.
Communication PreferencesChoose which emails and notifications you receive. Unsubscribe from promotions anytime without affecting your account access.
Device & LocationWe track login locations for security only. You can review and revoke access from unfamiliar devices in your account settings.
SERVICE CONTEXT

What Defines Our Privacy Approach

01
Minimal Collection We ask only for information needed to run your account and process payments. No unnecessary fields, no hidden data requests.
02
Clear Consent You see exactly what data we collect and why before you agree. No surprise terms buried in fine print.
03
Easy Deletion Close your account and request full data removal. We delete your information within 30 days, except where law requires retention.
04
Breach Response If a security incident occurs, we notify you immediately and explain what happened. No delays, no silence.
05
Partner Transparency Our payment partners (DANA, OVO, GoPay, QRIS providers) follow the same privacy standards. We share their privacy policies on request.
06
Policy Updates When we change this policy, we email you 30 days in advance. You can review changes and decide if you want to stay.

Privacy Questions Answered

We collect your name, email, phone number, date of birth and payment details to verify your account and process DANA, OVO, GoPay and QRIS transactions. We also log your login times and device information for security purposes.

We delete your personal information within 30 days of account closure. We retain transaction records only as long as Indonesian law requires, typically 5–7 years for financial compliance.

Yes. Go to your account settings, select 'Data Request' and choose 'Download My Data'. We'll email you a complete file within 7 business days in a standard format.

We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS providers) and legal authorities when required. We never sell your data to advertisers or marketing companies.

All DANA, OVO, GoPay and QRIS transactions use SSL/TLS encryption. We don't store full card numbers or bank details on our servers; payment partners handle that securely.

Check your login history in account settings immediately. If you spot unfamiliar access, change your password and email [email protected] with details. We'll investigate within 24 hours.

Yes. Click 'Unsubscribe' at the bottom of any email, or go to your account settings and toggle off promotional notifications. You'll still receive account and payment alerts.